Complete the sentences with the correct form of the verbs in brackets. Fill in the gaps with the suitable pronoun, articles and prepositions. Choose the correct form of the words in brackets. Form a noun.
Dear Mr Clark,
Following our telephone conversation, I (write) __________________________to complain __________________ the portable TV I purchased from your store __________ 2nd April 2013.
I had only had ___________ set for approximately two weeks when _________ developed a fault. When I (finally/final) _______________________received an answer from one of your helpline staff, I was told that an engineer (attend) _________________________________to the fault the following day. Two days later, when the engineer finally appeared, he (inform) _______________________ me that the original valve was faulty, and a new one would be required. He assured me that ___________ part would be ready within two or three days. Eight weeks (late/later) ________________, I’m still waiting _____________ the part.
I am extremely dissatisfied with the service you have provided. I have phoned (both/all) ________________ your helpline and your office on _____________ number of occasions, only to be told to try again later as all the lines (be)____________ busy. I (feel) _________________ the way my problem has been dealt with has been absolutely appalling, and that I am entitled not only to an (apologize) _________________________, but also __________ replacement portable TV. I would ask that you give this matter your (most urgent/least urgent) _______________________________attention and expect (to hear/hear) _______________________from you _________ the end of the week.
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