1. In the first paragraph, the writer is acknowledging that:
a) she is less arrogant than she used to be
b) she owes a debt of gratitude to her father c) her boyfriend is more self-righteous than her
d) her apologies for past mistakes were unsucceswful

2. The writer feels that British people nowdays a) tend to feel uncomfortable when others apologise
b) tend to say sorry much more often than they used to
c) tend to regard apologies as a sign of weakness in others
d) are becoming more sincere in their apologies

3. In the third paragraph, Paula Hall is quoted to illustrate
a) how men and women apologise to each other
b) how men's atitude to apologising has changed
c) how men and women apologise in different ways
d) how women now apologise in a more confident ​