Răspuns:
Dear Madam or Sir ,
I am writing this letter to express my utter disappointment in the treatment me and my wife received in your restaurant last night.
When we first arrived we were shocked to find out that the table we had booked in advance was already taken by somebody else, so we had to sit just in front of the toilets. We demanded an explanation from our waiter but we were left surprised by his rather gruff reply.
Secondly, we didn’t have a lot of meals to choose from. In fact, only four different meals were available at that time due to a lack of products and we were obliged to change our minds and order steak instead of lobster.
Furthermore, I would also like to complain about the incompetence of your staff. There was pepper all over my wife’s dish even though we had mentioned that she was allergic. On top of that, your waiter even tried to put the blame on us, claiming we had never informed him about my wife’s allergies.
Clearly, the biggest problem was the staff. They need to be better trained in dealing with customers and need to be taught some manners.
I sincerely hope that the next time we visit your restaurant, all of these issues will have been tended to and that we would have a better experience.
Yours faithfully customer,........
Sper sa te ajute!
