1. a. Veronica Miles wrote the letter of complaint.
b. The letter was addressed to Mr.Annet.
c. The hamster wheel Mrs. Miles bought for her hamster is broken.
d. The author wants full refund of the purchase price, the shipping and the packing fees.
2. C, d, e, f, g
3.
2. I am writing to complain about the quality of the plastic wheel.
3. The pet toy started making a strange noise.
4. As I tried to remove the toy, the cage broke.
5 I read the instructions carefully.
6. I claim a full refund of the purchase price.
7. Yours sincerely, Veronica Miles.
