I am writing this letter to express my utter disappointment in the
treatment me and my wife received in your restaurant last night.
When
we first arrived we were shocked to find out that the table we had
booked in advance was already taken by somebody else, so we had to sit
just in front of the toilets. We demanded an explanation from our waiter
but we were left surprised by his rather gruff reply.
Secondly, we
didn’t have a lot of meals to choose from. In fact, only four different
meals were available at that time due to a lack of products and we were
obliged to change our minds and order steak instead of lobster.
Furthermore,
I would also like to complain about the incompetence of your staff.
There was pepper all over my wife’s dish even though we had mentioned
that she was allergic. On top of that, your waiter even tried to put the
blame on us, claiming we had never informed him about my wife’s
allergies.
Clearly, the biggest problem was the staff. They need to
be better trained in dealing with customers and need to be taught some
manners.
I sincerely hope that the next time we visit your
restaurant, all of these issues will have been tended to and that we
would have a better experience.
